What is the best way for law firms to differentiate themselves? Start with the client experience. PP&C’s Michelle Murray shares with Tom Mariam what law firms can do to make their clients comfortable and satisfied from start to finish and want to come back for...
PP&C’s Yolanda Cartusciello discusses the importance of client feedback, and what clients are saying, with the man who talks to law firm clients more than anyone: David Burgess, publishing director at Legal 500. Find out why “the journey is as important as the...
Solutions Delivered, the podcast of PP&C Consulting, rings out the old – and rings in the new – year with a panel discussion featuring our own consultants Yolanda Cartusciello, Bob Robertson, Michelle Murray, & Tom Mariam with 2020 hindsight and 2021 vision....
Solutions Delivered, the podcast of PP&C Consulting, gets into the holiday spirit by presenting “The Holiday Turkey Approach to Campaign Marketing” with senior consultants Tom Mariam and Michelle Murray. Preparing a marketing campaign is similar to preparing a...
This edition of Solutions Delivered, the podcast of PP&C Consulting, discusses business plans at law firms for practice groups and individual lawyers, as well as the firm itself. PP&C’s Michelle Murray talks about their importance, what makes them effective,...