LMA CMO Client Journey
LMA CMO Client Journey Slides including Table Plotting
Bring Out the Benchmarks
Don’t worry too much about Revenue per Robot (RPR). Here are the Ten Important Statistics to watch It’s review and prediction season in the law firm world, as various commentators and consultants issue their annual thunderclaps. I’ve long admired this work, both for...
That’s Great, But Let’s Talk About the Client (Perspective)
Why Law Firms Need Client Journey Mapping I was recently reading a book on the history of physics when the author made a statement that I thought applied perfectly to law firms today: It seems that the greatest scientific advancements come not when our experiments...
Eight Ways That Listening to Clients Will Improve Your Law Firm and Add Value to Your Client Relationships
Recommending that law firms seek client feedback has become so commonplace and widespread in the industry that the advice is almost clichéd. That being said, it continues to surprise me that many law firms do not take advantage of the opportunity to seek...