PP&C’s Yolanda Cartusciello discusses the importance of client feedback, and what clients are saying, with the man who talks to law firm clients more than anyone: David Burgess, publishing director at Legal 500.

Find out why “the journey is as important as the destination” for lawyers and why “human skills,” especially listening, are a “differentiating factor” and even more critical to success than legal skills. What do clients most want their lawyers to know and understand? How do you get proper feedback?

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