Client Satisfaction Archives - Page 2 of 2

What do your clients want?

Engineers and theologians know how to find out. I listened with great interest last week to a presentation about a soon-to-be released survey of client attitudes. It was another parade of horribles for law firms: In-house departments were getting bigger, bringing more...

Lessons from the Pricing Conference

by Aric Press | Client Satisfaction

Four suggestions for deepening law firm-client relationships The P3 conference, the annual intersection of pricing, project management, and, practice management went off last week in Chicago with its usual aplomb. It featured reviews of developments on the analytics...

Tales of an Unhappy Client: The Search for a Smarter Way to Bill

by Aric Press | Client Satisfaction, Legal Billing

I knew better and that only makes this worse. Recently, I needed a lawyer to review an agreement. There was some vague language that made me anxious. So I called an old friend who recommended one of the partners at his big firm. The partner gave me good advice,...

What do your clients want?

Lessons from the Pricing Conference

Tales of an Unhappy Client: The Search for a Smarter Way to Bill

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