What do your clients want?

What do your clients want?

Engineers and theologians know how to find out. I listened with great interest last week to a presentation about a soon-to-be released survey of client attitudes. It was another parade of horribles for law firms: In-house departments were getting bigger, bringing more...
Lessons from the Pricing Conference

Lessons from the Pricing Conference

Four suggestions for deepening law firm-client relationships The P3 conference, the annual intersection of pricing, project management, and, practice management went off last week in Chicago with its usual aplomb. It featured reviews of developments on the analytics...
The Path to a High Achieving Culture

The Path to a High Achieving Culture

It turns out that money isn’t the driver. It’s human nature, unleashed.  I’m invited to several law firm partner retreats each year, usually as a speaker about trends in the marketplace. Before I go to the podium, I often get to hear the annual state-of-the-firm...
And a COO Shall Lead Them

And a COO Shall Lead Them

Law firms need to understand their customers better. And COOs are well-positioned to lead these efforts. At big law firms, chief operating officers fall into three general groups. First, the enormously successful ones, who operate at the highest levels with the trust...

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