Engineers and theologians know how to find out. I listened with great interest last week to a presentation about a soon-to-be released survey of client attitudes. It was another parade of horribles for law firms: In-house departments were getting bigger, bringing more...
With the first wave of the Baby Boom about to turn 70, firms are asking the hard question, earlier and earlier. It’s the most famous retirement conversation in American legal history. In 1896 Justice Stephen Field, then in his thirty-third year on the U.S. Supreme...
Four suggestions for deepening law firm-client relationships The P3 conference, the annual intersection of pricing, project management, and, practice management went off last week in Chicago with its usual aplomb. It featured reviews of developments on the analytics...
It turns out that money isn’t the driver. It’s human nature, unleashed. I’m invited to several law firm partner retreats each year, usually as a speaker about trends in the marketplace. Before I go to the podium, I often get to hear the annual state-of-the-firm...
Law firms need to understand their customers better. And COOs are well-positioned to lead these efforts. At big law firms, chief operating officers fall into three general groups. First, the enormously successful ones, who operate at the highest levels with the trust...